Hardware Support
No vague lifetime badge and no hidden road-speed promise. Outluma support starts with the actual product, surface, installation and evidence.
How a support request moves
Send the order details
Email support@outluma.com with the order number, product name and a short description of the issue.
Show the installation
Attach clear photos or video of the full setup, contact surface, affected part, packaging and label where relevant.
We check fit and cause
Outluma reviews the product, surface, installation and deployment conditions. Our target initial response is within 3 business days.
Get the approved next step
Depending on the evidence and applicable terms, the next step may be troubleshooting, a replacement part, return instructions or another appropriate remedy.
What we can review
- An item that arrived damaged, incomplete or different from the order.
- A manufacturing or material issue affecting the normal function of Outluma hardware.
- A fit question where the product was used on the surface and in the deployment mode described on its product page.
- A missing component specifically listed in the product-page package contents.
What is not represented as covered
Outluma does not offer a blanket lifetime guarantee at launch. Coverage and remedies depend on the product listing, order documents, applicable law and the evidence provided.
Normal wear, cosmetic marks, corrosion from an unsuitable environment, incorrect surface selection, incomplete contact, improper installation, modification, misuse, collision, loss, theft, third-party terminals and damage caused by unverified driving or wind exposure are not presented as automatic warranty claims.
Returns and order issues
Unused items may be eligible for return when requested within 30 days of delivery and returned complete in original packaging. Non-defective return shipping is the customer's responsibility. Items sent without approval are not accepted. See the Refund Policy for the controlling terms.
Start a support request
Email support@outluma.com. Include your order number, product, surface material, installation photos and a clear description of what happened.