Return window
You may request a return within 30 days after delivery.
Return condition
The item must be new, unused, complete, in the same condition received, and in its original packaging. Keep all brackets, fasteners, cables, inserts and documentation together. Proof of purchase is required.
Request approval before shipping
Email support@outluma.com with your order number and reason for return. If approved, we will provide the authorized return address and instructions. Items sent without approval are not accepted.
Fit and compatibility
Temporary mounting products depend on the stated surface and deployment conditions. A ferrous-steel magnetic mount is not compatible with aluminum, fiberglass or glass. A parked-use suction or tripod product is not represented as a road-speed mount. Contact us before o
Return window
You may request a return within 30 days after delivery.
Return condition
To be eligible for a return, the item must be new, unused and uninstalled, complete, in the same condition that you received it, and in its original packaging.
Request approval before shipping
Email support@outluma.com with your order number and reason for return. If approved, we will provide the authorized return address and instructions. Items sent without approval are not accepted.
Fit and compatibility
Temporary mounting products depend on the stated surface and deployment conditions. A ferrous-steel magnetic mount is not compatible with aluminum, fiberglass or glass. A parked-use suction or tripod product is not represented as a road-speed mount. Contact us before ordering if the surface, terminal, connector or power source is uncertain.
Return shipping
For a non-defective return, the customer is responsible for return shipping. Outluma does not charge a restocking fee for an accepted return that arrives complete and in eligible condition.
Damaged, incomplete or incorrect orders
Inspect the shipment promptly and keep the packaging. Contact us with the order number plus clear photos of the outer package, shipping label, item and affected area so we can review the issue.
Exceptions
Custom, modified, used, installed, damaged-by-installation, special-order and gift-card items may not be returnable. This does not limit rights that cannot be excluded under applicable law.
Refund timing
After the approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. Contact us if more than 15 business days have passed since approval.
Return shipping
For a non-defective return, the customer is responsible for return shipping. Outluma does not charge a restocking fee for an accepted return that arrives complete and in eligible condition.
Damaged, incomplete or incorrect orders
Inspect the shipment promptly and keep the packaging. Contact us with the order number plus clear photos of the outer package, shipping label, item and affected area so we can review the issue.
Exceptions
Custom, modified, used, installed, damaged-by-installation, special-order and gift-card items may not be returnable. This does not limit rights that cannot be excluded under applicable law.
Refund timing
After the approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. Contact us if more than 15 business days have passed since approval.